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Zomato customer care executive asks Tamil Nadu man to learn Hindi; People outrage as screenshots of conversation surface

Tuesday, October 19, 2021 • Tamil Comments

A man from Tamil Nadu has shared his conversation with a Zomato customer care executive, who had asked the former to learn Hindi, falsely claiming it to be the national language. There has been an outrage among social media users as the screenshots of the chat surfaced online.

The Zomato customer, who identified himself as Vikash, posted his conversation, where the company executive had said that she was unable to communicate with the staff at the restaurant due to language barrier. She also claimed that people should know at least a little bit of Hindi as it was the "national language." Soon after, social media users criticized the ignorance of the customer care executive, and demanded action against her from Zomato. "Ordered food in zomato and an item was missed. Customer care says amount can't be refunded as I didn't know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn't know Tamil. @zomato not the way you talk to a customer," the customer had tweeted alongside screenshots of the conversation.

Responding to the incident, Zomato issued an apology and said that the customer care executive had been terminated. "The customer care agent's statements do not represent our company's stance towards language and diversity. We have terminated the agent for their negligence towards our diverse culture. The termination is in line with our protocols and (the) agent's behaviour was clearly against the principles of sensitivity that we train our agents for on a regular basis. We understand food and language are core to any local culture and we take both of them seriously."

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